1. What are your bank details?
AAP ASIA APPAREL SDN BHD
PUBLIC BANK #3191914221
2. How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org.
3. How do you ship/deliver my orders?
All your orders are sent via Aramex, GDex or others within West and East Malaysia.
4. What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at email@example.com (if applicable).
We regret to inform you that no refunds will be given for orders that fall under the below categories.
a. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at firstname.lastname@example.org.
b. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
5. What are the payment methods available?
At the moment, we only accept Credit/Debit cards and online bank transfer payments.